Booking & Cancellation Policy

1. Appointments & Booking

• All appointments must be booked in advance through our website, phone, or in person.

• A deposit of £20 is required to secure your appointment.

• Full payment may be required for specific treatments or promotional packages.
2. Cancellation & Rescheduling

• 24-hour notice is required to cancel or reschedule an appointment.

• Cancellations made less than 24 hours before the appointment may result in the client having to pay the full amount of the treatment price that was booked - payable to mireinio .

• No-shows or same-day cancellations will be charged the full amount of the service.

3. Refund Policy

• Deposits and prepayments are non-refundable but may be transferred to a rescheduled appointment if within the notice period.

• No refunds for missed appointments or late cancellations.

• If the company cancels or reschedules, a full refund or alternative appointment will be offered.

4. Emergency Cancellations

• If you need to cancel due to medical or emergency reasons, please contact us immediately. Consideration will be given on a case-by-case basis.

5. Packages

• Prepaid treatments are non-refundable but can be transferred to another person upon request.

• Expired sessions and gift vouchers cannot be extended unless authorised by Ceri or Nicola.

6. Policy Acceptance

By booking an appointment, you agree to our cancellation and refund policy. Please contact us if you have any questions

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